FAQ

Default solution folder, feel free to edit or delete it.

Why is my pedometer turned on when I unbox it? Is it a used unit?
You did not receive a used unit but a brand new one. Our pedometer has an auto wake up function that turns the unit on and counts steps whenever it...
Wed, 27 Jul, 2016 at 8:53 AM
Why does my pedometer have someone else's settings?
In fact, your pedometer does not have someone else's settings, but default weight and stride settings of 130lbs and 24 inches. We tried to make ...
Wed, 27 Jul, 2016 at 8:58 AM
Why doesn't my pedometer start counting?
The pedometer requires that you walk at least 7 seconds before adding your step count to your daily total. We incorporated this feature to prevent i...
Thu, 28 Jul, 2016 at 8:54 AM
Why is the distance on the pedometer different from my car's odometer?
The most likely cause of the discrepancy is that your stride length is set different from your actual stride length. That is, if you set the st...
Mon, 15 Aug, 2016 at 10:27 AM
Can I use this when doing aerobics or dancing?
It depends on what kind of movements you are doing. The pedometer's 3D technology detects up and down movement. As long as your steps make the p...
Sat, 20 Aug, 2016 at 12:39 PM
Does the pedometer record walking, running and sports steps in one day accurately?
Yes, but the distance will not be calculated correctly. The pedometer has a mechanism to detect an up and down movement and record it as a s...
Wed, 31 Aug, 2016 at 5:55 PM
Why does it undercount my steps?
This is a tricky question to answer because the answer depends on how you determined that it undercounted. There are two ways to verify the acc...
Mon, 29 Aug, 2016 at 7:36 PM
What is the Step Target Alert function?
The step target alert feature tells you how close you are to your step count goal. A dashed line advances across the screen from left to r...
Wed, 27 Jul, 2016 at 11:27 AM
My pedometer went through the laundry - what can I do?
Remove the pedometer from the detachable holster. Remove the battery and the battery holder from the pedometer as well. You want to strip the pedometer do...
Sun, 7 Aug, 2016 at 7:57 PM
Will it count my steps when I do housework?
It depends on how you move around the house. The pedometer tracks your movements only when you move at least 7 seconds. So if you tend to move for very ...
Fri, 2 Sep, 2016 at 5:51 PM